Last Updated: December 22, 2024
1. Introduction
Welcome to Shopping Enclave! This Refund and Return Policy ("Policy") governs the returns, refunds, and exchanges for products purchased from us ("we," "us," "our," "Company"). By purchasing from us, you agree to adhere to the terms outlined in this Policy.
2. Limitation of Liability and Indemnification
2.1 Limitation of Liability
We are not liable for:
- Losses from product returns or refunds.
- Damages during the return shipping process.
- Delays in processing returns or refunds.
- Consequential or incidental damages related to returns.
- Lost or damaged return shipments.
- Claims regarding product satisfaction or fitness for a purpose.
2.2 Indemnification
You agree to indemnify and hold us harmless against any claims related to:
- False or fraudulent return claims.
- Misuse or modification of returned products.
- Violations of this Policy.
- Damage to products being returned.
- Any related third-party claims.
3. Standard Return Policy
3.1 Return Window
- 30-day return period from the date of delivery.
- EU customers enjoy a 14-day cooling-off period.
3.2 Return Eligibility Requirements
Products must be:
- In original condition.
- Unused and unworn.
- Include all original tags and packaging.
- Accompanied by proof of purchase.
- Not classified as non-returnable.
4. Return Process
4.1 Initiating a Return
- Contact us at shoppingenclave9@gmail.com with your order number and reason for return.
- Wait for return authorization and shipping label (if approved).
- Follow packaging instructions provided.
4.2 Return Shipping
- Unauthorized returns are not accepted.
- You are responsible for secure packaging.
- Return shipping costs are non-refundable unless the item is defective, wrong, or due to our error.
5. Non-Returnable Items
Includes:
- Personal care products.
- Intimate apparel.
- Custom or personalized items.
- Perishable goods.
- Downloadable products.
- Gift cards.
- Clearance or final sale items.
- Hazardous materials.
- Items marked non-returnable at purchase.
6. Defective or Damaged Items
6.1 Inspection Requirements
- Inspect items upon delivery.
- Document any damage with photos.
- Report issues within 48 hours.
6.2 Claims Process
- Submit claim with photos and description.
- Await inspection approval.
- Follow return instructions.
- Replacement or refund processed upon verification.
7. Refund Processing
7.1 Refund Timeline
- Inspection: 1-3 business days.
- Refund processing: 5-10 business days.
- Bank processing: Additional 3-7 business days.
- Total maximum timeline: 20 business days.
7.2 Refund Methods
- Original payment method.
- Store credit (if original payment unavailable).
- Alternative method (by special arrangement).
8. Special Circumstances
8.1 International Returns
- Subject to customs regulations.
- Additional documentation may be required.
- Longer processing times.
- Customer responsible for duties and taxes.
8.2 Gift Returns
- Store credit issued to recipient.
- Gift receipt required.
- Original purchaser not notified.
9. Exchanges
- Return original item following standard process.
- Place new order for desired item.
- Expedited processing available upon request.
- Subject to product availability.
10. Dropshipping-Specific Provisions
- Different items may have different return addresses.
- Processing times vary by supplier.
- Consolidated returns may not be possible.
- Subject to individual supplier policies.
11. Policy Modifications
We reserve the right to modify this policy, apply different terms to specific products, make exceptions, and update requirements without notice.
12. Contact Information
For return-related inquiries, please contact us at shoppingenclave9@gmail.com.
13. Legal Compliance
This policy complies with local and international consumer protection laws, including the Consumer Rights Act 2015, Distance Selling Regulations, and the EU Consumer Rights Directive.
