FAQs

Shipping & Delivery

1. How long does shipping take?

   • UK/Europe: 7-15 business days
   • USA/Canada: 10-20 business days
   • Asia Pacific/ANZ: 12-25 business days

2. What are your shipping rates?

   • UK: £3.99-£7.99
   • Europe: €5.99-€12.99
   • USA/Canada: $5.99-$14.99
   • APAC/ANZ: Calculated at checkout based on weight and destination

3. Do you offer express shipping?

   • Express shipping options are available for select products and destinations, displayed at checkout.

4. How are multiple items handled?

   • Multiple items may ship from different suppliers and arrive separately to ensure the fastest possible delivery.

5. What should I do if my package is delayed or lost?

   • Contact us at support@shoppingenclave.com. We will work with the carrier to resolve the issue promptly. Please allow up to 14 business days for investigations.

Ordering & Account

1. How do I create an account?

   • Click the "Account" button in the top right corner and follow the registration process. You'll need your email address and a password.

2. Can I order without an account?

   • Yes, guest checkout is available. However, creating an account enables order tracking and rewards.

3. How can I check my order status?

   • Log into your account or use the order tracking feature with your order number and email address.

4. What payment methods do you accept?

   • Major credit cards (Visa, MasterCard, American Express)
   • PayPal, Apple Pay, Google Pay, Shop Pay
   • Local payment methods (varies by region)

5. Can I cancel or modify my order?

   • Orders can be modified or canceled within 2 hours of placement. Contact customer service immediately.

Returns & Refunds

1. What is your return window?

   • 30 days from the delivery date for most items, with specific restrictions for some categories.

2. How do I initiate a return?

   • Contact customer service with your order number to receive return authorization and instructions.

3. Who pays for return shipping?

   • Customers are responsible for return shipping unless the item is defective or was shipped incorrectly.

4. Are refunds available for shipping fees?

   • Shipping fees are non-refundable unless the return is due to our error.

Product Information

1. Do you offer product warranties?

   • Warranty coverage varies by product category and manufacturer. Specific warranty information is listed on product pages.

2. Do you offer gift wrapping or personalisation?

   • We currently do not offer these services but are working on adding more options to enhance your shopping experience.